The Nigerian Civil Aviation Authority (NCAA) is ready to sanction any airline that delays ticket refunds to passengers. 

NCAA Director of Public Affairs and Consumer Protection Michael Achimugu, made this known in a statement  in Abuja.

According to him, ticket refund compliance regulations remain central to the NCAA’s consumer protection agenda adding that the time had come for airlines to adhere strictly to the refund timelines, as failure to comply would attract immediate sanctions under Part 19 of the regulations.

Speaking on a specific case involving Air Peace, the director stated that the airline had exceeded the stipulated refund timeframe, compelling the NCAA to demand swift compliance.

Achimugu, however, said that the era of leniency had ended with stricter enforcement measures now in place and that airlines that failed to meet the refund timelines outlined in the NCAA Regulations 2023 would face sanctions.